FAQ- About Luffy products

• Do you ship worldwide or only to the USA?

  Yes, we ship all over the world. We believe that pets everywhere should be able to get the best products around. Please be aware that shipping time will vary depending on your location.

• How can I track the status of my order?

  If you login to your account you will be able to get the latest update on when your order was shipped and expected delivery date. If you can’t find the information you can contact us at care.luffy@gmail.com

• Do I need to be there to sign for my package?

  Nope! If you're not home, our delivery guys will leave it outside your door for you to pick up at your convenience

• What are your customer service hours?

  You can email Us 24 hours a day and 7 days a week to care.luffy@gmail.com. We try to reply to all emails within 24-48 hours. We are always happy to hear from you.

• What is your privacy policy?

  Please see our privacy policy page.

FAQ about the products

• Are your products natural ?

  Yes, Luffy products are made with the chemical free, natural and high quality materials. Whether you are buying a chew toy for your dog or a grass ball for your rabbit we can guarantee that everything is made with non toxic and mostly natural materials. Even our products like toothbrushes or pet carry cases are made with the highest quality materials to ensure the health and safety of your pets.

• Do you sell aquatic products?

  At Luffy our aim is to provide a full range of products for all your pets. We sell all the accessories and essentials that you need for freshwater, saltwater and tropical aquariums. We also have our signature Marimo Pets which are large and small moss balls that can be placed into aquariums, terrariums.

• Are any of your products available at wholesale prices or to buy in bulk?

  If you are the owner of a pet store, pet shelter or simply have multiple pets, you have an option to buy in bulk from our site. You can browse through our wholesale category where you can purchase items in amounts of over 100 pieces at amazing wholesale prices.

• Are your pet food products fresh?

  Yes, All of our food and treats are shipped directly from our own manufacturers. This means we know exactly what is going into the products and they have not been sitting in storage for months at a time. Fresh products are guaranteed for your pets.

• Do you sell gifts ?

  If you are looking to purchase a gift for pet lovers or a loved one then you can view our full range of cute Marimo pets that make great gifts. They come in heart shaped jars, tiny key rings and terrariums. You can also purchase many of the pet products in Luffy like chew toys, treats and other fun toys that make great gifts for all pet parents. Ship straight to your loved one today.

• Do you accept returns or have a money back guarantee?

  Yes , if our product is not to your satisfaction or arrived damaged please let us know. Simply ship it back to us in the original packaging and we will either send you a new product or refund your purchase. We want the best for pets as well. Please see our returns page for more info

• I have a question about a product can I contact you?

  Yes, we welcome any questions you may have about our products. Please send us an email to this address care.luffy@gmail.com and we will get back to you as soon as we can. Our team of pet experts is always researching and finding out new information to help you take care of your pets.